The customer is not always right!

15 07 2008

The following are real conversations between employees and customers.  Hopefully none of you have ever been this brain dead!!!!  Trust me.  These type of conversations really do take place!

 

Ice cream shop, Michigan

(A customer orders a sundae in a small banana boat. It’s two mounds of ice cream with hot fudge, pecans, whip cream, and a cherry.)

ME: “Can I help you?”
CUSTOMER: “Yes, I’d like the hot fudge pecan royale. Can you make it with twist ice cream?”
ME: “Yes. ”
CUSTOMER: “That comes with whip cream, right?”
ME: “Yes it does.”
CUSTOMER: “Good. I don’t want a cherry though, they’re fattening.”

Credit Card Call Center, Florida

ME: “Thanks for calling Credit Card Services, how may I help you today?”
CUSTOMER: “Yeah, I was just looking over my statement and see I was charged a late fee. Why?”
ME: “Well, when we receive a payment past the due date, a late fee is normally assessed to the account. Do you have any idea why we received the payment late?”
CUSTOMER: “I was on vacation and didn’t send it in until the 12th.”
ME: “Well, the payment was due on the 8th and there is usually at least seven days between customers sending in their payment until we can receive and process them.”
CUSTOMER: “Well, can you waive that fee for me?”
ME: ”Unfortunately, since the fee was billed appropriately, there isn’t any way that it can be removed.”
CUSTOMER: “Have you accepted Jesus Christ as your Lord and Savior?”
ME: “How is that in any way relevant to this conversation?”
CUSTOMER: “Jesus would waive my fee!”
ME: “Jesus wouldn’t own a bank.”

Zoo, Scotland, UK

ME: “Hi, do you need any help?”
GUY AT ZOO: “Yeah… do the chimps, like, speak English?”
ME: “Ummm…. no.”

Coffee Shop, Raleigh, NC

CUSTOMER: “Is the lemon pound cake fresh? Like, is it soft?”
ME: “All of our pastries are fresh, sir. Would you like a sample, to see if you like it?”
CUSTOMER: “Just let me feel it.”

(I put the slice of cake on a plate and watch resignedly as he pokes the cake full of holes.)

CUSTOMER: “Yeah, I guess that’s soft enough.”
ME: “Alright…”

(I pick up the slice of cake with tongs and move to put it in a pastry bag.)

CUSTOMER: “Not THAT one! It’s got holes all in it!”

Furniture store, Netherlands

(I’m working at a well-known Scandinavian furniture store. Our children’s supervised play area only allows ages 3 to 6. Parents need to fill in a form with the names of the children and the address…)

CUSTOMER: (writes down age 7)
ME: “Ma’am, I’m sorry, but only children from 3 until 6 are allowed to play in here.”
CUSTOMER: (makes a 6 out of the 7 and looks at me with a big smile)

Fast Food, Ontario, Canada

(I work at a popular fast food restaurant. Drive-through customers should be aware that we can hear every word they say.)

CO-WORKER: “Hi, welcome to ***. How can I help you?”
CUSTOMER: “I just need a minute to decide.”
CO-WORKER: “No problem, just let me know when you are ready.”

(The customer talks to his passengers, while we listen…)

CUSTOMER, to his passengers: “I should ask for something dumb on my ice cream, just to see what they say. How about pickles? They would probably just ignore me. Oh, I know… tomatoes!”
CUSTOMER, to my coworker: “Okay, I’m ready.”
CO-WORKER: “Alright, go ahead…”
CUSTOMER: “I’d like an ice cream sundae with tomatoes on it, please.”
CO-WORKER: “I’m sorry, due to the recent recall in the States, we aren’t serving tomatoes right now. Can I offer you a sundae with pickles instead?”
CUSTOMER: *drives off without ordering anything*

Retail, Minneapolis, MN

(I’ve just spent about 10 minutes answering fairly standard questions from a customer about an iPod. Then, they asked this one…)

CUSTOMER: “Oh, before you leave I have one more question!”
ME: “Sure, what can I help you with?”
CUSTOMER: “Will the iPod get heavier if I put more songs on it?”

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One response

16 07 2008
smarmoofus

hahahhaa! I love the sundae with tomatoes/pickles!

I worked my way through university at a fast food restaurant in my town. It was obvious the drive-thru customers who had never worked in fast food, so didn’t know we could hear everything they said. But I never had anything as brilliant as your sundae story.

smarmoofus

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